General Terms and Conditions (T&C)

for the Reformer Pilates studio “WeLovePilates” – a brand of M&M Holding Investment GmbH, Wilmersdorfer Straße 98-99, 10629 Berlin

Studio: Kolonnenstraße 54, 10829 Berlin · Email: mhennig@bro-recruiting.de · Phone: 0176 56841078

Last updated: July 2026

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§ 1 Scope

1. These T&C apply to all contracts concerning participation in classes as well as the purchase of single classes, 5- and 10-class cards, monthly packages and vouchers of the WeLovePilates studio (hereinafter “Studio”). The operator is M&M Holding Investment GmbH.

2. Customers within the meaning of these T&C are consumers pursuant to Section 13 of the German Civil Code (BGB). Deviating terms of the customer do not apply.

3. As a ladies-only studio, the Studio is aimed exclusively at women aged 16 and over. Minors require the consent of a parent or guardian.

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§ 2 Conclusion of Contract and Booking

1. Classes are booked and cards, packages and vouchers are purchased via the online booking system at www.welovepilates.de, by email or in person at the studio.

2. The contract is concluded upon confirmation of the booking by the Studio (booking confirmation by email) or upon completion of the online purchase process.

3. Attending a class is only possible with prior registration. The number of participants is limited to a maximum of 8 people per class; spots are allocated in the order of bookings.

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§ 3 Services

1. The Studio offers Reformer Pilates group classes in various formats and levels (including Foundation & Flow, Power & Flow, Sculpt & Flow, Jump & Flow, Glow – Stretch & Infrared). A class usually lasts 50 minutes.

2. An individually adjustable red light panel is available at every machine. Its use is voluntary and included in the class prices. The application serves well-being and recovery; it is not a medical treatment, and no healing success is promised (§ 8).

3. The Studio is entitled to adjust the class schedule, class times, class formats and assigned trainers for organizational reasons. There is no entitlement to a specific trainer, a specific machine or a specific spot. If a booked class has to be cancelled (e.g. trainer illness), the credit used will be re-credited or an equivalent alternative appointment will be offered; no monetary refund will be made.

4. The Studio may close for good cause (e.g. maintenance, official orders, public holidays, renovation) on up to 14 days per calendar year; announced closing times extend the validity of purchased cards accordingly.

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§ 4 Prices and Payment

1. The prices shown on the website at the time of booking apply. All prices are in euros and include statutory VAT.

2. Payment is made via the payment methods offered in the online booking system (including credit/debit card, PayPal, Apple Pay, Google Pay, Klarna) or in person.

3. Promotional and opening prices (e.g. special opening price) apply only during the specified promotional period, cannot be combined with other discounts and cannot be offset retroactively.

4. If a chargeback or return debit occurs for reasons for which the customer is responsible, the customer shall bear the resulting bank fees. Until payment has been received in full, the Studio may refuse participation in booked classes.

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§ 5 Cards, Packages and Vouchers

1. 5- and 10-class cards (credits) are valid from the date of purchase for the period specified at purchase and can be used flexibly for all class formats. Credits not used by the end of the validity period expire without replacement; a refund, cash payout or offsetting against other services is excluded. An extension of validity is only possible in the case of longer inability to exercise, proven by a medical certificate, or pregnancy, and must be in text form.

2. Cards and credits are personal and non-transferable.

3. The monthly package entitles you to book the specified number of classes (e.g. 1 class per week) within the term. Classes not used in a given week expire without replacement unless otherwise agreed. The package ends automatically at the end of the term; it does not renew automatically unless otherwise stated at purchase.

4. Gift vouchers are transferable, are valid for three years from the end of the year of issue and cannot be redeemed for cash.

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§ 6 Rebooking and No-Show – No Cancellation

1. Cancellation of booked classes with a refund of the fee or return of the credit is excluded. Booked classes can only be rebooked to another date free of charge via the online booking system up to 24 hours before the start of the class.

2. If no rebooking is made up to 24 hours before the start of the class, the booking is binding. In the event of later cancellation, no-show or discontinuation of participation, the credit used or the fee paid is forfeited in full; for monthly packages, the class is deemed to have been used. There is no entitlement to an alternative appointment, credit or refund.

3. This rule is objectively justified because spots per class are limited to 8, the spot is bindingly reserved and spots that become available at short notice can usually no longer be filled.

4. Participants must arrive 10 minutes before the start of the class (15 minutes on your first visit for the mandatory equipment introduction). After the class has started, there is no entitlement to admission; in the event of lateness, participation may be excluded for safety and consideration reasons. In this case, the class is deemed to have been used.

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